Business Expertise
Department Director,
Project Management, Business Analysis, Business Development, Cross
Functional Leader, Team Building & Facilitation, Enterprise
Implementation, Functional Requirements Gathering,
Functional/Technical Specification Documentation, Scope of Work
Control, Budgeting & Forecasting, Data Mapping, Change
Management, Training, Support, Stakeholder Identification, Reporting,
Decision and Executive Support Systems, Presentations, Process /
System Documentation, Negotiation, Public Speaking, Real Time
Processing, Development of Test Cases and Test Scripts, Business
Rules Integration
Methodologies:
Catalyst, XAD, RAD, Agile, Scrum, Waterfall, Strategic Alignment,
Iterative Prototyping, Wire-framing
Technical
Expertise
Hardware/OS: PC, Mac,
RS/6000, VAX, 3B2, IBM 390 (VM, CICS), IBM 9370, Dell Server
Operating Systems: DOS,
Windows 9x/NT/2K/XP/Vista, OS/2, OS-X, AIX, VMS, Unix, Music/SP,
Windows Server 2K3
Networks
(topology): Ethernet, Token Ring, FDDI, WiFi, 802.11b/g, Starlan,
Telxon RF server
Network OS: Novell
3.x/4.x/5.x, Arc Serve, Lantastic, Lan Server, SUN
Web Development: SEO,
SEM, Apache, HTML, CSS, Dreamweaver, FrontPage, HotMeTaL, PHP,
Javascript
Web Tech: Web Sphere,
Apache, TCP/IP, FTP, SNMP, SMTP, BGP, Hosting, Domain Management
Programming: Visual
Basic, dBase, Paradox, MF-Cobol, Pascal, C, SQL, REXX, Assembly, MS
Access
Databases/Storage: Access,
DB2, MySQL, SQL Server, Data Warehouse, SAN / NAS / DASD / JBOD, RAID
Graphics/Presentation: Adobe
CS2/3 (Flash, Photoshop, Indesign), Visio, PowerPoint
A/V Tech: BitPack,
Sound Forge, Pro-Tools, Final Cut Pro, Compressor, Sorenson Squeeze,
After Effects
Office Software: MS
Office (95-2007), Open Office, Lotus 123, Word Perfect, Multi-Mate
PM / CRM Software: MS
Project, Visio, Outlook/Exchange, ACT!
Other Software: Quick
Books, MYOB, SPSS
Certifications
A+, CTT+ (training
completed, awaiting final certification), Network+ (in progress)
Director
of Information Systems,
Southern California Renal Disease Council, Los Angeles, CA 9/07 -
Present
Contractor for
the Centers for Medicare and Medicaid Services: Quality Oversite of
300+ Dialysis and Kidney Transplant Centers
Compliance Oversight of
CMS Form(s) and Data Submission (1200+ forms / month)
Management of Data
Entry and Data Integrity Operations (3 FTE direct reports)
Management of
time (in-house employees, computer usage)
Management and
Development of Internal Quality Improvement Projects (3-5 per
quarter)
Management and
Development of Technology Policies and Procedures (computer usage,
security)
Management and
Development of Security Policies and Procedures (physical, technical,
environmental)
Development of Business
Contingency and Continuity Plan
Development of Disaster
Recovery Plans for the entire region (in conjunction with EMS
Agencies)
Vendor
Management (off-site storage, data destruction)
Vendor
Coordination (computer equipment, data transferrence)
Requirements
Gathering, Functional Design Specifications, System Design
Specifications for National Initiatives
Development of
Internal Compliance Tracking and Profiling System (GUI, Programming,
Data Base Design)
Internal System
Support, troubleshooting, and maintenance (applications,
workstations, server, communications)
Business
Manager, Advanced Media Post,
LLC Burbank, CA 7/2002 - 6/2007
DVD Authoring,
Video Editing, Sound Engineering, DVD Duplication / Replication, Web
Site Deployment
Management of
time (in-house employees, client deadlines, computer usage,
contractors)
Management of assets
(provided by the client or developed in-house)
Vendor
Management (editors, graphic artists, sound engineers, musicians)
Vendor
Coordination (replicators, printers, packaging suppliers)
Client
Management (directors, producers), Equipment and Facility Management,
Project Facilitation
Asset
Preparation and QA, Asset Tracking, Client Relationship Management,
Product QA
Requirements
Gathering, Functional Design Specifications, System Design
Specifications
GUI Design,
Programming, On-line and Viral Marketing, SEM/SEO, CMS Customization
PC and MAC
support, troubleshooting, and maintenance (applications and hardware)
Medea Raid
storage system support (2.5 TB), LAN, T1, WiFi support,
troubleshooting, and maintenance
Creating and
Tracking Invoices, Management of Office Supplies, Catering, and
Shipping
Sound
Engineering,, Studio Operations (voice recording)
Video
Processing Setup, DVD Authoring, Graphic Design, Video Editing, Video
Compression
Partner
/ Consultant / Business Analyst / Developer
Dark Hour
Designs, Burbank, CA (formerly Family Business Enterprises and TD
Technologies)
1987 - Present
http://www.darkhourdesigns.com
Responsibilities
include sales and marketing. Primary services provided to our clients
include consulting, training, web hosting, web development, domain
management, technical services, graphic design, content editing,
project management, and hardware/software acquisition support.
Primary technologies and applications used include Dreamweaver,
Photoshop, Flash, HTML, CSS, XML, PHP, MySQL, Joomla, PHPnuke,
ZenCart, OS Commerce, Post-Nuke, MySpace, WordPress, and phpBB.
Manager,
Consulting Services & Technology
Westwood
Solutions, LLC Springfield, NJ
05/2001 -
04/2002
http://www.westcomp.com
Responsibilities
included sales & marketing of our services to government
(federal, state, and local), corporate, and educational clients, as
well as training and staff development in the following areas:
Business
Analysis & Planning / Disaster Recovery / Disaster Prevention
Planning / Business Process Re-engineering
Web Site
Design, Web Marketing, E-Commerce, Custom Application Development,
Content Editing
Design
and Implementation of LAN, WAN, Network Control Centers, and
Warehouse / Distribution Systems
Responsibilities
also included developing partnerships with other leading technology
and business solution providers to provide our clients with services
in other areas such as Oracle Database Systems, Cabling / Wiring for
Fiber Optics, CRM, ERP, and other large-scale enterprise
systems.
Technical
Consultant / Acting CTO
ThePharmaNetwork,
LLC Woodcliff Lake, NJ
05/2000 -
01/2001
http://www.thepharmanetwork.com
Overall
Technical Architecture of Web Portal
Procurement of
Hardware and Software
Vendor
Management, Business Plan Development, Budget and Forecasting
Developement
Team Selection and Management
Supplier
Negotiations
Business
Requirements Development
Functional,
Technical & System Requirements Documentation
Overall
management of the initial development phase of the site; programmers,
analysts, project manager
Development of
financial documents used for acquiring investor funding
Development of
technical specifications for the site UI, eCommerce, database
structures, and EDI interfaces
Partner
/ Business Analyst / Developer
Expert Support
Services, Ltd. Thorton, LS, United Kingdom
06/1998 -
06/2000
ESS was the
product of the joint collaboration of professionals from the US, UK,
Canada, and India. The concept was to provide on-call, on-line help
desk support to consumers and businesses in the UK, 24x7, at
significant cost savings when compared to manufacturer offered
support or hiring in-house experts. Projects also included eCommerce
web development for specialty clothing outlet and on-site network
support for several home-based businesses.
Business
& Network Analyst / Developer
PC Sphere, LLC
Montville, NJ
08/1997 -
01/2001
PC Sphere, LLC
started as a one-man sole-proprietorship in 1987. It was incorporated
in 1998, and entered into a joint international venture with Expert
Support Services, Ltd. in the UK. Services provided included:
Telephone Help Desk Support, PC Repair, Network Installation, and Web
Site development.
Creative
Lead / Business Developer
Wizards Market,
Burbank, CA
07/2002 -
Present
http://www.wizardsmarket.com
Wizards Market
is an online wholesale / retail site that focuses on many of my own
interests, including gaming, cartography, history, antiques,
symbology, heraldry, science fiction, and fantasy (e.g. Lord of the
Rings.)
Project
Manager / Senior Programmer / Business Analyst
Merck-Medco
Managed Care 03/1994 - 03/2000
http://www.medco.com
Senior Project
Lead for all Managed Care system development
Front Line
technical support for all system users
MIS
Relationship Management
Facility
Relationshiop Management (GM, Chief Pharmacists, local IT)
End User
Training (Pharmacists, Data Entry, Customer Support)
Business
Requirements Gathering, Functional Specifications Development, System
Specifications Development
Integration
with IT systems (Test Case / Test Script Development, Liason, Team
Leader)
Integration
with Operations and Marketing, Business Rules Development
Development
Team Leader, Cross Functional Team Leader (five direct reports)
Lead developer
for production and pilot systems (dBase, EHLLAPI, VB, Access,
Paradox)
Lead analyst
for EIS/DSS system development (Excel, Access, Form-Flow)
Administration
and support of remote LAN systems
Team Leader for
Call Center / Counseling System development (Edge, GEO, RS/6000)
Developer of
internal (intranet) web site
Senior
Consultant / Documentation Specialist
Computer
Science Corporation
02/1992 -
03/1994
Client:
Medco Containment Services
Project:
Prudent Prescribing System
Developer of PC to
Mainframe Interface (dBase / EHLLAPI / CICS)
Installation, support,
and maintenance of PC workstations
Installation, support,
and maintenance of Novell LAN servers and wiring systems
Installation of remote
access software for real-time support of remote facilities and
reporting
Project:
Decision Support System
Designed
process for remote download of reporting data (Close-Up)
Designed and
developed database and application for reporting (Access, Visual
Basic)
Designed DSS
trend analysis using Excel and Access
Client:
CPC International, Best Foods Division
Project: ICONS
(Pilot)
ICONS is a
multi-site inventory tracking system based on a distributed database
scheme. The user interface consists of a Telxon RF portable terminal
and Symbol bar-code scanning gun. The resulting pilot system was so
successful that the system was deployed after a 6-week testing
period, 4 ½ months earlier than planned.
Budgeting
Support, CRM Support, Business Requirements Gathering
Functional
Process Documentation, Network Infrastructure analysis, System
Specification Documentation
Vendor
Relationship Management
RFI / RFQ
development for hardware / software, Analysis of RFQ responses
Coordination of
vendor demonstrations, Team lead for final vendor selection
Design and
development of Inter-facility Communications Architecture (OS/2 CM,
EHLLAPI)
Design and
development of data archiving system (REXX, DB/2)
Supervisor
of Networking & Technical Services
Lafayette
College, Easton PA
12/1988 -
01/1992
Technical
Management Support of $4M campus-wide networking project ($250,000
annual budget)
Technical
design of network wiring system
Network
Architecture Design of Servers, Routers, Bridges, Patching Facilities
Development of
RFI / RFP / RFQ documents; Anaylsis of Same
On-going budget
tracking and forecasting during planning and installation stages
Vendor
negotiations and management
Consultant /
Engineer relationshiop management
Supervision of
three professional level direct reports and two-dozen part-time
student employees
Integration of
Academic and Administrative Computing Services
Application and
network training for Staff, Students, and Faculty
Contributing
author to Campus-Wide Networking series published by CMP
Presenter to
CWIS convention, Hilton Head, SC
Installation/Configuration/Maintenance
of:
multi-protocol
routers, token-ring - ethernet bridges,
Netware file servers (2.15, 3.11)
Installation,
configuration, and use of network diagnostic tools:
NG
Sniffer, Proteon Overview IP based monitoring
system, Proteon Token View in-band / out-band
port monitoring system
PC
Specialist (Business Analyst, Programmer, Systems Developer)
Horizon Bank
08/1987 –
12/1988
Development of
Credit Card application processing tracking system (dbase)
Development of
Intervoice interactive telephone voice-response system (4GL)
Development of
Davox smart-terminal macro features
PC and printer
support and maintenance
Department
liason with IT and Telecom groups
Education
Master’s
Degree in Management (Focus: Information Management), Stevens
Institute of Technology, Hoboken, N.J. (1995)
Bachelor’s
Degree in Computer Science, minor in Physics, Drew University,
Madison, N.J. (1987)
Professional
Training
Xerox Printers; SGML;
CISCO; Symantec; HP systems; Visual Basic; Marketing; Time
Management; Proteon; CSC Catalyst; CSC XAD; SQL
Organizations
RPGA – Herald Level Game Master
RPG Gateway, Editor
Harmony Sr. Drum Corp, Boonton, NJ - Past member of executive board;
section leader; music & marching instructor
Habitat for Humanity, Newark NJ – Network and Application
Support
PREPnet (Pennsylvania Research & Economic Partnership Network),
State of Pennsylvania
Sheep Hill Astronomical Society, Boonton, NJ
Morris Museum Astronomical Society, Morristown, NJ
That Medieval Thing, Drew University, NJ - Co-founder, fight
coordinator and choreographer
Varsity Fencing Team, Drew University, NJ - Team Captain, Assistant
Coach
Boy Scouts of America, Montville NJ - Troop 74; Troop 68 - Senior
Patrol Leader; Assistant Scout Master; Eagle Scout
Lafayette College – Jazz Band
Drew University – Symphonic Orchestra
Montville High School – Chess Club, D&D Club, Marching
Band, Jazz Band, Concert Band, Math Club
