Friday, February 12, 2010

Summary Resume

Patrick Ciriello
MSIM, CITRMS
818.397.3959
dunjyonmaster@gmail.com

Objective: To obtain a position as a Director of Information Systems/Technology providing expertise in business process re-engineering, problem solving, data management and analysis.

Senior Consultant, FACTA Fix – Business & Technology Solutions, Simi Valley, CA
FACTA Fix provides businesses, both start-up and established, with consulting services ranging from government compliance to information security to legal services. Creative partnering with other firms allows the company to provide comprehensive solutions to the many challenges faced by businesses in the current economy.

Director of Information Systems, Southern California Renal Disease Council, Los Angeles, CA 9/07 – 5/09

Responsible for ensuring the accuracy, security (HIPAA compliance), and timeliness of data being submitted to the Center for Medicare and Medicaid Services (CMS) from over 300 dialysis facilities and kidney transplant centers in Southern California. My department processed over 1000 forms and over 2000 patient events each month.

By using business process re-engineering, our average processing time dropped from 20 days to under 5. Working closely with the Quality Improvement Department, we provided data analysis, root cause analysis, and decision support to assist with the develop of new Quality Initiatives to improve the care of over 30,000 dialysis patients and over 10,000 transplant patients.

Business Manager, Advanced Media Post, LLC Burbank, CA 7/2002 - 6/2007

Responsible for all operations of the company, including project management, client support, quality assurance, billing, and internal technical support of our 2.5 TB video editing system.

Additional responsibilities included marketing, client and vendor / subcontractor management, and usage coordination of our asset vault.
Manager, Consulting Services & Technology, Westwood Solutions, LLC Springfield, NJ 05/2001 - 04/2002

Primary responsibilities included sales & marketing of our services to government (federal, state, and local), corporate, and educational clients, as well as training and staff development in the following areas:
  • Business Analysis & Planning / Disaster Recovery / Disaster Prevention Planning / Business Process Re-engineering
  • Web Site Design, Web Marketing, E-Commerce, Custom Application Development, Content Editing
  • Design and Implementation of LAN, WAN, Network Control Centers, and Warehouse / Distribution Systems
Responsibilities also included developing partnerships with other leading technology and business solution providers to provide our clients with services in other areas such as Oracle Database Systems, Cabling / Wiring for Fiber Optics, CRM, ERP, and other large-scale enterprise systems.

Technical Consultant / Acting CTO, ThePharmaNetwork, LLC Woodcliff Lake, NJ 05/2000 - 01/2001

Primary role in this startup was to develop the overall technical architecture of the online facilities for providing non-regional wholesale access of generic drugs to retail pharmacies and to manage the implementation of this system utilizing both local and off-shore development resources.

Also played a major role in developing the financial projects for each product line and distribution program, and participate in the negotiations of terms with suppliers.

Business & Network Analyst / Developer, PC Sphere, LLC Montville, NJ 08/1997 - 01/2001

PC Sphere, LLC started as a one-man sole-proprietorship in 1987. It was incorporated in 1998, and entered into a joint international venture with Expert Support Services, Ltd. in the UK. Services provided included: Telephone Help Desk Support, PC Repair, Network Installation, Training and Web Site development.

Project Manager / Senior Programmer / Business Analyst, Merck-Medco Managed Care 03/1994 - 03/2000

My career with MMMC began as the technical programmer and program designer for the Managed Care Initiative at Medco Containment Services, later purchased by Merck.
Primary responsibility was to ensure accurate and timely communications were being sent out to doctors and patients whenever a change was made in a prescription. Towards the end of my tenure, this encompassed over one million letters each year.

Responsibilities included the design, development, and implementation of this system, as well as primary support role for all our facilities. This led to the development of many automated systems for support, maintenance, and updates. Many hours were spend at each facility around the country meeting with the general managers, department chairs, pharmacists, engineers, IT support personnel, and end-users to constantly find better ways to integrate the system into the daily operations of the facilities.

Prior Experience

Computer Science Corporation – Senior Consultant
Significant Clients:
  • Best Foods - Senior member of development team responsible for the design, development, and implementation of a product recall system.)
  • Sanofi-Winthrop – Documentation Analyst
  • Medco Containment Services – HLLAPI interface developer
Lafayette College - Manager of Networking and Technical Services
Horizon Bank – PC Specialist

Education

Master’s Degree in Management (Focus: Information Management), Stevens Institute of Technology, Hoboken, N.J.

Bachelor’s Degree in Computer Science, minor in Physics, Drew University, Madison, N.J.

Organizations

TEAM Referral Network – President, Simi Valley Chapter (current)
Simi Valley Chamber of Commerce (current)
Montville Township Chamber of Commerce (past)
Harmony Senior Drum Corp - Executive Board, Instructor

Technical Expertise

Hardware/OS: PC, Mac, RS/6000, VAX, 3B2, IBM 390 (VM, CICS), IBM 9370, Dell Server
Operating Systems: DOS, Windows 9x/NT/2K/XP/Vista, OS/2, OS-X, AIX, VMS, Unix, Music/SP, Windows Server 2K3
Networks (topology): Ethernet, Token Ring, FDDI, WiFi, 802.11b/g, Starlan, Telxon RF server
Network OS: Novell 3.x/4.x/5.x, Arc Serve, Lantastic, Lan Server, SUN
Web Development: SEO, SEM, Apache, HTML, CSS, Dreamweaver, FrontPage, HotMeTaL, PHP, Javascript
Web Tech: Web Sphere, Apache, TCP/IP, FTP, SNMP, SMTP, BGP, Hosting, Domain Management
Programming: Visual Basic, dBase, Paradox, MF-Cobol, Pascal, C, SQL, REXX, Assembly, MS Access, FoxPro
Databases/Storage: Access, DB2, MySQL, SQL Server, dBase, Clipper, Data Warehouse, SAN / NAS / DASD / JBOD, RAID
Graphics/Presentation: Adobe CS2/3 (Flash, Photoshop, Indesign), Visio, PowerPoint
A/V Tech: BitPack, Sound Forge, Pro-Tools, Final Cut Pro, Compressor, Sorenson Squeeze, After Effects
Office Software: MS Office (95-2007), Open Office, Lotus 123, Word Perfect, Multi-Mate
PM / CRM Software: MS Project, Visio, Outlook/Exchange, ACT!
Other Software: Quick Books, MYOB
Methodologies: Catalyst, XAD, RAD, Agile, Scrum, Waterfall, Strategic Alignment, Iterative Prototyping, Wire-framing

Business Expertise

Project Management, Cross Functional Leader, Sales & Technical Sales Support, Team Building & Facilitation, Budgeting & Forecasting, Data Mapping, Change Management, Training, Decision and Executive Support Systems, Process / System Re-engineering, Technical Documentation, Negotiation, Development of Policies & Procedures

Tuesday, March 17, 2009

Patrick Resume - 2-5-09




Patrick Ciriello


818.397.3959


dunyjonmaster@gmail.com






Business Expertise


Department Director,
Project Management, Business Analysis, Business Development, Cross
Functional Leader, Team Building & Facilitation, Enterprise
Implementation, Functional Requirements Gathering,
Functional/Technical Specification Documentation, Scope of Work
Control, Budgeting & Forecasting, Data Mapping, Change
Management, Training, Support, Stakeholder Identification, Reporting,
Decision and Executive Support Systems, Presentations, Process /
System Documentation, Negotiation, Public Speaking, Real Time
Processing, Development of Test Cases and Test Scripts, Business
Rules Integration





Methodologies:
Catalyst, XAD, RAD, Agile, Scrum, Waterfall, Strategic Alignment,
Iterative Prototyping, Wire-framing


Technical
Expertise


Hardware/OS: PC, Mac,
RS/6000, VAX, 3B2, IBM 390 (VM, CICS), IBM 9370, Dell Server


Operating Systems: DOS,
Windows 9x/NT/2K/XP/Vista, OS/2, OS-X, AIX, VMS, Unix, Music/SP,
Windows Server 2K3


Networks
(topology): Ethernet, Token Ring, FDDI, WiFi, 802.11b/g, Starlan,
Telxon RF server


Network OS: Novell
3.x/4.x/5.x, Arc Serve, Lantastic, Lan Server, SUN


Web Development: SEO,
SEM, Apache, HTML, CSS, Dreamweaver, FrontPage, HotMeTaL, PHP,
Javascript


Web Tech: Web Sphere,
Apache, TCP/IP, FTP, SNMP, SMTP, BGP, Hosting, Domain Management


Programming: Visual
Basic, dBase, Paradox, MF-Cobol, Pascal, C, SQL, REXX, Assembly, MS
Access


Databases/Storage: Access,
DB2, MySQL, SQL Server, Data Warehouse, SAN / NAS / DASD / JBOD, RAID


Graphics/Presentation: Adobe
CS2/3 (Flash, Photoshop, Indesign), Visio, PowerPoint


A/V Tech: BitPack,
Sound Forge, Pro-Tools, Final Cut Pro, Compressor, Sorenson Squeeze,
After Effects


Office Software: MS
Office (95-2007), Open Office, Lotus 123, Word Perfect, Multi-Mate


PM / CRM Software: MS
Project, Visio, Outlook/Exchange, ACT!


Other Software: Quick
Books, MYOB, SPSS


Certifications


A+, CTT+ (training
completed, awaiting final certification), Network+ (in progress)


Director
of Information Systems,

Southern California Renal Disease Council, Los Angeles, CA 9/07 -
Present


Contractor for
the Centers for Medicare and Medicaid Services: Quality Oversite of
300+ Dialysis and Kidney Transplant Centers





Compliance Oversight of
CMS Form(s) and Data Submission (1200+ forms / month)


Management of Data
Entry and Data Integrity Operations (3 FTE direct reports)


Management of
time (in-house employees, computer usage)


Management and
Development of Internal Quality Improvement Projects (3-5 per
quarter)


Management and
Development of Technology Policies and Procedures (computer usage,
security)


Management and
Development of Security Policies and Procedures (physical, technical,
environmental)


Development of Business
Contingency and Continuity Plan


Development of Disaster
Recovery Plans for the entire region (in conjunction with EMS
Agencies)


Vendor
Management (off-site storage, data destruction)


Vendor
Coordination (computer equipment, data transferrence)


Requirements
Gathering, Functional Design Specifications, System Design
Specifications for National Initiatives


Development of
Internal Compliance Tracking and Profiling System (GUI, Programming,
Data Base Design)


Internal System
Support, troubleshooting, and maintenance (applications,
workstations, server, communications)


Business
Manager,
Advanced Media Post,
LLC Burbank, CA 7/2002 - 6/2007


DVD Authoring,
Video Editing, Sound Engineering, DVD Duplication / Replication, Web
Site Deployment





Management of
time (in-house employees, client deadlines, computer usage,
contractors)


Management of assets
(provided by the client or developed in-house)


Vendor
Management (editors, graphic artists, sound engineers, musicians)


Vendor
Coordination (replicators, printers, packaging suppliers)


Client
Management (directors, producers), Equipment and Facility Management,
Project Facilitation


Asset
Preparation and QA, Asset Tracking, Client Relationship Management,
Product QA


Requirements
Gathering, Functional Design Specifications, System Design
Specifications


GUI Design,
Programming, On-line and Viral Marketing, SEM/SEO, CMS Customization


PC and MAC
support, troubleshooting, and maintenance (applications and hardware)


Medea Raid
storage system support (2.5 TB), LAN, T1, WiFi support,
troubleshooting, and maintenance


Creating and
Tracking Invoices, Management of Office Supplies, Catering, and
Shipping


Sound
Engineering,, Studio Operations (voice recording)


Video
Processing Setup, DVD Authoring, Graphic Design, Video Editing, Video
Compression


Partner
/ Consultant / Business Analyst / Developer


Dark Hour
Designs, Burbank, CA (formerly Family Business Enterprises and TD
Technologies)


1987 - Present


http://www.darkhourdesigns.com





Responsibilities
include sales and marketing. Primary services provided to our clients
include consulting, training, web hosting, web development, domain
management, technical services, graphic design, content editing,
project management, and hardware/software acquisition support.
Primary technologies and applications used include Dreamweaver,
Photoshop, Flash, HTML, CSS, XML, PHP, MySQL, Joomla, PHPnuke,
ZenCart, OS Commerce, Post-Nuke, MySpace, WordPress, and phpBB.


Manager,
Consulting Services & Technology


Westwood
Solutions, LLC Springfield, NJ


05/2001 -
04/2002


http://www.westcomp.com





Responsibilities
included sales & marketing of our services to government
(federal, state, and local), corporate, and educational clients, as
well as training and staff development in the following areas:





Business
Analysis & Planning / Disaster Recovery / Disaster Prevention
Planning / Business Process Re-engineering


Web Site
Design, Web Marketing, E-Commerce, Custom Application Development,
Content Editing


Design
and Implementation of LAN, WAN, Network Control Centers, and
Warehouse / Distribution Systems





Responsibilities
also included developing partnerships with other leading technology
and business solution providers to provide our clients with services
in other areas such as Oracle Database Systems, Cabling / Wiring for
Fiber Optics, CRM, ERP, and other large-scale enterprise
systems.


Technical
Consultant / Acting CTO


ThePharmaNetwork,
LLC Woodcliff Lake, NJ


05/2000 -
01/2001


http://www.thepharmanetwork.com





Overall
Technical Architecture of Web Portal


Procurement of
Hardware and Software


Vendor
Management, Business Plan Development, Budget and Forecasting


Developement
Team Selection and Management


Supplier
Negotiations


Business
Requirements Development


Functional,
Technical & System Requirements Documentation


Overall
management of the initial development phase of the site; programmers,
analysts, project manager


Development of
financial documents used for acquiring investor funding


Development of
technical specifications for the site UI, eCommerce, database
structures, and EDI interfaces


Partner
/ Business Analyst / Developer


Expert Support
Services, Ltd. Thorton, LS, United Kingdom


06/1998 -
06/2000





ESS was the
product of the joint collaboration of professionals from the US, UK,
Canada, and India. The concept was to provide on-call, on-line help
desk support to consumers and businesses in the UK, 24x7, at
significant cost savings when compared to manufacturer offered
support or hiring in-house experts. Projects also included eCommerce
web development for specialty clothing outlet and on-site network
support for several home-based businesses.


Business
& Network Analyst / Developer


PC Sphere, LLC
Montville, NJ


08/1997 -
01/2001





PC Sphere, LLC
started as a one-man sole-proprietorship in 1987. It was incorporated
in 1998, and entered into a joint international venture with Expert
Support Services, Ltd. in the UK. Services provided included:
Telephone Help Desk Support, PC Repair, Network Installation, and Web
Site development.


Creative
Lead / Business Developer


Wizards Market,
Burbank, CA


07/2002 -
Present


http://www.wizardsmarket.com





Wizards Market
is an online wholesale / retail site that focuses on many of my own
interests, including gaming, cartography, history, antiques,
symbology, heraldry, science fiction, and fantasy (e.g. Lord of the
Rings.)


Project
Manager / Senior Programmer / Business Analyst


Merck-Medco
Managed Care 03/1994 - 03/2000


http://www.medco.com





Senior Project
Lead for all Managed Care system development


Front Line
technical support for all system users


MIS
Relationship Management


Facility
Relationshiop Management (GM, Chief Pharmacists, local IT)


End User
Training (Pharmacists, Data Entry, Customer Support)


Business
Requirements Gathering, Functional Specifications Development, System
Specifications Development


Integration
with IT systems (Test Case / Test Script Development, Liason, Team
Leader)


Integration
with Operations and Marketing, Business Rules Development


Development
Team Leader, Cross Functional Team Leader (five direct reports)


Lead developer
for production and pilot systems (dBase, EHLLAPI, VB, Access,
Paradox)


Lead analyst
for EIS/DSS system development (Excel, Access, Form-Flow)


Administration
and support of remote LAN systems


Team Leader for
Call Center / Counseling System development (Edge, GEO, RS/6000)


Developer of
internal (intranet) web site


Senior
Consultant / Documentation Specialist


Computer
Science Corporation


02/1992 -
03/1994


Client:
Medco Containment Services


Project:
Prudent Prescribing System


Developer of PC to
Mainframe Interface (dBase / EHLLAPI / CICS)


Installation, support,
and maintenance of PC workstations


Installation, support,
and maintenance of Novell LAN servers and wiring systems


Installation of remote
access software for real-time support of remote facilities and
reporting





Project:
Decision Support System


Designed
process for remote download of reporting data (Close-Up)


Designed and
developed database and application for reporting (Access, Visual
Basic)


Designed DSS
trend analysis using Excel and Access





Client:
CPC International, Best Foods Division
Project: ICONS
(Pilot)


ICONS is a
multi-site inventory tracking system based on a distributed database
scheme. The user interface consists of a Telxon RF portable terminal
and Symbol bar-code scanning gun. The resulting pilot system was so
successful that the system was deployed after a 6-week testing
period, 4 ½ months earlier than planned.





Budgeting
Support, CRM Support, Business Requirements Gathering


Functional
Process Documentation, Network Infrastructure analysis, System
Specification Documentation


Vendor
Relationship Management


RFI / RFQ
development for hardware / software, Analysis of RFQ responses


Coordination of
vendor demonstrations, Team lead for final vendor selection


Design and
development of Inter-facility Communications Architecture (OS/2 CM,
EHLLAPI)


Design and
development of data archiving system (REXX, DB/2)


Supervisor
of Networking & Technical Services


Lafayette
College, Easton PA


12/1988 -
01/1992


Technical
Management Support of $4M campus-wide networking project ($250,000
annual budget)


Technical
design of network wiring system


Network
Architecture Design of Servers, Routers, Bridges, Patching Facilities


Development of
RFI / RFP / RFQ documents; Anaylsis of Same


On-going budget
tracking and forecasting during planning and installation stages


Vendor
negotiations and management


Consultant /
Engineer relationshiop management


Supervision of
three professional level direct reports and two-dozen part-time
student employees


Integration of
Academic and Administrative Computing Services


Application and
network training for Staff, Students, and Faculty


Contributing
author to Campus-Wide Networking series published by CMP


Presenter to
CWIS convention, Hilton Head, SC


Installation/Configuration/Maintenance
of:


multi-protocol
routers, token-ring - ethernet bridges,
Netware file servers (2.15, 3.11)


Installation,
configuration, and use of network diagnostic tools:


NG
Sniffer, Proteon Overview IP based monitoring
system, Proteon Token View in-band / out-band
port monitoring system


PC
Specialist (Business Analyst, Programmer, Systems Developer)


Horizon Bank


08/1987 –
12/1988


Development of
Credit Card application processing tracking system (dbase)


Development of
Intervoice interactive telephone voice-response system (4GL)


Development of
Davox smart-terminal macro features


PC and printer
support and maintenance


Department
liason with IT and Telecom groups


Education


Master’s
Degree in Management (Focus: Information Management), Stevens
Institute of Technology, Hoboken, N.J. (1995)


Bachelor’s
Degree in Computer Science, minor in Physics, Drew University,
Madison, N.J. (1987)


Professional
Training


Xerox Printers; SGML;
CISCO; Symantec; HP systems; Visual Basic; Marketing; Time
Management; Proteon; CSC Catalyst; CSC XAD; SQL



Organizations



RPGA – Herald Level Game Master



RPG Gateway, Editor



Harmony Sr. Drum Corp, Boonton, NJ - Past member of executive board;
section leader; music & marching instructor



Habitat for Humanity, Newark NJ – Network and Application
Support



PREPnet (Pennsylvania Research & Economic Partnership Network),
State of Pennsylvania



Sheep Hill Astronomical Society, Boonton, NJ



Morris Museum Astronomical Society, Morristown, NJ



That Medieval Thing, Drew University, NJ - Co-founder, fight
coordinator and choreographer



Varsity Fencing Team, Drew University, NJ - Team Captain, Assistant
Coach



Boy Scouts of America, Montville NJ - Troop 74; Troop 68 - Senior
Patrol Leader; Assistant Scout Master; Eagle Scout



Lafayette College – Jazz Band



Drew University – Symphonic Orchestra



Montville High School – Chess Club, D&D Club, Marching
Band, Jazz Band, Concert Band, Math Club














Friday, August 10, 2007

Patrick Ciriello

Business Expertise

Project Management, Business Analysis, Business Development, Cross Functional Leader, Team Building, Team Facilitation, Enterprise Implementation, Functional Requirements Gathering, Functional Specification Documentation, Scope of Work Control, Budgeting & Forecasting, Data Mapping, Change Management, Training, Support, Stakeholder Identification, Reporting, Decision and Executive Support Systems, Presentations, Process / System Documentation


Methodologies: Catalyst, XAD, RAD, Agile, Scrum, Waterfall, Strategic Alignment, Iterative Prototyping, Wire-framing


Technical Expertise


Hardware/OS: PC, Mac, RS/6000, VAX, 3B2, IBM 390 (VM, CICS), IBM 9370

Operating Systems: DOS, Windows 9x/NT/2000/XP/Vista, OS/2, OS-X, AIX, VMS, Unix, Music/SP

Networks (topology): Ethernet, Token Ring, FDDI, WiFi, 802.11b/g, Starlan, Telxon RF server

Network OS: Novell 3.x/4.x/5.x, Arc Serve, Lantastic, Lan Server, SUN

Web Development: SEO, SEM, Apache, HTML, CSS, Dreamweaver, FrontPage, HotMeTaL, PHP, Javascript

Web Tech: Web Sphere, Apache, TCP/IP, FTP, SNMP, SMTP, BGP, Hosting, Domain Management

Programming: Visual Basic, dBase, Paradox, MF-Cobol, Pascal, C, SQL, REXX, Assembly, Access

Databases/Storage: Access, DB2, MySQL, SQL Server, Data Warehouse, SAN / NAS / DASD / JBOD, RAID

Graphics/Presentation: Flash, Photoshop, Visio, PowerPoint

A/V Tech: BitPack, Sound Forge, Pro-Tools, Final Cut Pro, Compressor, Sorenson Squeeze, After Effects

Office Software: MS Office (all), Open Office, Lotus 123, Word Perfect, Multi-Mate

PM / CRM Software: MS Project, Visio, Outlook/Exchange, ACT!

Other Software: Quick Books, MYOB


Project Manager, Advanced Media Post, LLC Burbank, CA 7/2002 - 6/2007


DVD Authoring, Video Editing, Sound Engineering, DVD Duplication / Replication, Web Site Deployment


Management of time (in-house employees, client deadlines, computer usage, contractors)

Management of assets (provided by the client or developed in-house)

Vendor Management (editors, graphic artists, sound engineers, musicians)

Vendor Coordination (replicators, printers, packaging suppliers)

Client Management (directors, producers), Equipment and Facility Management, Project Facilitation

Asset Preparation and QA, Asset Tracking, Client Relationship Management, Product QA

Requirements Gathering, Functional Design Specifications, System Design Specifications

GUI Design, Programming, On-line and Viral Marketing, SEM/SEO, CMS Customization

PC and MAC support, troubleshooting, and maintenance (applications and hardware)

Medea Raid storage system support (2.5 TB), LAN, T1, WiFi support, troubleshooting, and maintenance

Creating and Tracking Invoices, Management of Office Supplies, Catering, and Shipping

Sound Engineering,, Studio Operations (voice recording)

Video Processing Setup, DVD Authoring, Graphic Design, Video Editing, Video Compression


Partner / Consultant / Business Analyst / Developer

Dark Hour Designs, Burbank, CA (formerly Family Business Enterprises and TD Technologies)

1987 - Present

http://www.darkhourdesigns.com


Responsibilities include sales and marketing. Primary services provided to our clients include consulting, training, web hosting, web development, domain management, technical services, graphic design, content editing, project management, and hardware/software acquisition support. Primary technologies and applications used include Dreamweaver, Photoshop, Flash, HTML, CSS, XML, PHP, MySQL, Joomla, PHPnuke, MySpace, WordPress, and phpBB.



Manager, Consulting Services & Technology

Westwood Solutions, LLC Springfield, NJ

05/2001 - 04/2002

http://www.westcomp.com


Responsibilities included sales & marketing of our services to government (federal, state, and local), corporate, and educational clients, as well as training and staff development in the following areas:


Business Analysis & Planning / Disaster Recovery / Disaster Prevention Planning / Business Process Re-engineering

Web Site Design, Web Marketing, E-Commerce, Custom Application Development, Content Editing

Design and Implementation of LAN, WAN, Network Control Centers, and Warehouse / Distribution Systems


Responsibilities also included developing partnerships with other leading technology and business solution providers to provide our clients with services in other areas such as Oracle Database Systems, Cabling / Wiring for Fiber Optics, CRM, ERP, and other large-scale enterprise systems.


CTO

ThePharmaNetwork, LLC Woodcliff Lake, NJ

05/2000 - 01/2001

http://www.thepharmanetwork.com


Overall Technical Architecture of Web Portal

Procurement of Hardware and Software

Vendor Management

Business Plan Development

Budget and Forecasting

Developement Team Selection and Management

Supplier Negotiations

Business Requirements Development

Functional Requirements Documentation

System Requirements Documentation

Overall management of the initial development phase of the site

Development of financial documents used for acquiring investor funding

Development of technical specification for the site UI, database structures, and EDI interfaces


Partner / Business Analyst / Developer

Expert Support Services, Ltd. Thorton, LS, United Kingdom

06/1998 - 06/2000


ESS was the product of the joint collaboration of professionals from the US, UK, Canada, and India. The concept was to provide on-call, on-line help desk support to consumers and businesses in the UK, 24x7, at significant cost savings when compared to manufacturer offered support or hiring in-house experts.


Business & Network Analyst / Developer

PC Sphere, LLC Montville, NJ

08/1997 - 01/2001


PC Sphere, LLC started as a one-man sole-proprietorship in 1987. It was incorporated in 1998, and entered into a joint international venture with Expert Support Services, Ltd. in the UK. Services provided included: Telephone Help Desk Support, PC Repair, Network Installation, and Web Site development.


Creative Lead / Business Developer

Wizards Market, Burbank, CA

07/2002 - Present

http://www.wizardsmarket.com


Wizards Market is an online wholesale / retail site that focuses on many of my own interests, including gaming, cartography, history, antiques, symbology, heraldry, science fiction, and fantasy (e.g. Lord of the Rings.)


Project Manager / Senior Programmer / Business Analyst

Merck-Medco Managed Care 03/1994 - 03/2000

http://www.medco.com


Senior Project Lead for all Managed Care system development

Front Line technical support for all system users

MIS Relationship Management

Facility Relationshiop Management (GM, Chief Pharmacists, local IT)

End User Training (Pharmacists, Data Entry, Customer Support)

Business Requirements Gathering

Functional Specifications Development

System Specifications Development

Integration with IT systems

Development Team Leader

Cross Functional Team Leader

Lead developer for production and pilot systems (dBase, EHLLAPI, VB, Access, Paradox)

Lead analyst for EIS/DSS system development (Excel, Access, Form-Flow)

Administration and support of remote LAN systems

Team Leader for Call Center / Counseling System development (Edge, GEO, RS/6000)

Developer of internal (intranet) web site


Senior Consultant / Documentation Specialist

Computer Science Corporation

02/1992 - 03/1994


Client: Medco Containment Services

Project: Prudent Prescribing System


Developer of PC to Mainframe Interface (dBase / EHLLAPI / CICS)

Installation, support, and maintenance of PC workstations

Installation, support, and maintenance of Novell LAN servers and wiring systems

Installation of remote access software for real-time support of remote facilities and reporting


Project: Decision Support System


Designed process for remote download of reporting data (Close-Up)

Designed and developed database and application for reporting (Access, Visual Basic)

Designed DSS trend analysis using Excel and Access


Client: CPC International, Best Foods Division
Project: ICONS (Pilot)


ICONS is a multi-site inventory tracking system based on a distributed database scheme. The user interface consists of a Telxon RF portable terminal and Symbol bar-code scanning gun. The resulting pilot system was so successful that the system was deployed after a 6-week testing period, 4 ½ months earlier than planned.


Budgeting Support, CRM Support, Business Requirements Gathering

Functional Process Documentation, Network Infrastructure analysis, System Specification Documentation

Vendor Relationship Management

RFI / RFQ development for hardware / software, Analysis of RFQ responses

Coordination of vendor demonstrations, Team lead for final vendor selection

Design and development of Inter-facility Communications Architecture (OS/2 CM, EHLLAPI)

Design and development of data archiving system (REXX, DB/2)


Supervisor of Networking & Technical Services

Lafayette College, Easton PA

12/1988 - 01/1992


Technical Management Support of $4MM campus-wide networking project ($250,000 annual budget)

Technical design of network wiring system

Network Architecture Design of Servers, Routers, Bridges, Patching Facilities

Development of RFI / RFP / RFQ documents; Anaylsis of Same

On-going budget tracking and forecasting during planning and installation stages

Vendor negotiations and management

Consultant / Engineer relationshiop management

Supervision of three professional level direct reports and two-dozen part-time student employees

Integration of Academic and Administrative Computing Services

Application and network training for Staff, Students, and Faculty

Contributing author to Campus-Wide Networking series published by CMP

Presenter to CWIS convention, Hilton Head, SC

Installation/Configuration/Maintenance of:

multi-protocol routers

token-ring - ethernet bridges

Netware file servers (2.15, 3.11)

Installation, configuration, and use of network diagnostic tools:

NG Sniffer

Proteon Overview IP based monitoring system

Proteon Token View in-band / out-band port monitoring system


PC Specialist (Business Analyst, Programmer, Systems Developer)

Horizon Bank

08/1987 – 12/1988


Development of Credit Card application processing tracking system (dbase)

Development of Intervoice interactive telephone voice-response system (4GL)

Development of Davox smart-terminal macro features

PC and printer support and main

Department liason with IT and Telecom groups


Education


Masters Degree in Management (Focus: Information Management), Stevens Institute of Technology, Hoboken, N.J. (1995)

Bachelors Degree in Computer Science, minor in Physics, Drew University, Madison, N.J. (1987)


Professional Training


Xerox Printers; SGML; CISCO; Symantec; HP systems; Visual Basic; Marketing; Time Management; Proteon; CSC Catalyst; CSC XAD; SQL


Organizations


RPGA – Herald Level Game Master

RPG Gateway, Editor

Harmony Sr. Drum Corp, Boonton, NJ - Past member of executive board; section leader; music & marching instructor

Habitat for Humanity, Newark NJ – Network and Application Support

PREPnet (Pennsylvania Research & Economic Partnership Network), State of Pennsylvania

Sheep Hill Astronomical Society, Boonton, NJ

Morris Museum Astronomical Society, Morristown, NJ

That Medieval Thing, Drew University, NJ - Co-founder, fight coordinator and choreographer

Varsity Fencing Team, Drew University, NJ - Team Captain, Assistant Coach

Boy Scouts of America, Montville NJ - Troop 74; Troop 68 - Senior Patrol Leader; Assistant Scout Master; Eagle Scout

Lafayette College – Jazz Band

Drew University – Symphonic Orchestra

Montville High School – Chess Club, D&D Club, Marching Band, Jazz Band, Concert Band, Math Club




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